Question 1

Do you offer free shipping?

Accepted Answer

Yes — all orders over €75 ship free across the EU.

Question 2

How fast do orders ship?

Accepted Answer

We dispatch day-to-day on business days. Most EU customers receive their order within 2–5 working days.

Question 3

Which countries do you ship to?

Accepted Answer

All EU member states plus Norway, Switzerland and the UK.

Question 4

Does David Rio chai contain caffeine?

Accepted Answer

Most blends contain real black tea and have moderate caffeine (≈40 mg per cup). Decaf and matcha-only options are available.

Question 5

Is your chai gluten-free?

Accepted Answer

Yes — all David Rio chai blends are gluten-free.

Question 6

How should I store it?

Accepted Answer

Keep the tin sealed in a cool, dry place. Once opened, use within 3 months for best flavour.

Question 7

How much chai do I use per cup?

Accepted Answer

Two heaped tablespoons (≈30 g) with 240 ml hot water or milk.

Question 8

Hot water or milk?

Accepted Answer

Both work. We recommend dissolving the powder in a small amount of hot water first, then topping up with milk for the silkiest texture.

Question 9

Can I make it iced?

Accepted Answer

Absolutely — dissolve in a little hot water, then pour over ice and cold milk.

Question 10

Do you offer wholesale pricing?

Accepted Answer

Yes. Cafés, restaurants, hotels and offices can request pricing via our wholesale form.

Question 11

Is there a minimum order?

Accepted Answer

Our entry wholesale order is one case of 1.8 kg bags. Larger volume tiers unlock better pricing.

Question 12

Do you work with distributors?

Accepted Answer

Yes — we partner with national distributors across the EU. Get in touch via the wholesale form.

Question 13

How does my purchase support conservation?

Accepted Answer

Every tin features an endangered animal, and a portion of sales funds the partner organisation protecting that species.

Question 14

Which partners do you support?

Accepted Answer

We partner with Save the Tiger Fund, Save the Rhino, WildAid, Whale & Dolphin Conservation and others.

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